IT + Facilities Manager (16-Month Maternity Coverage)

About The Role

The IT + Facilities Manager is a multifunctional role with management responsibility over Facilities and IT functions for multiple locations (Vancouver and Victoria).

Covering the Facilities + IT Manager position at Miller Titerle, you will oversee the internal day-to-day technology and office troubleshooting while supporting the IT + Facilities team. You will manage, oversee, and support various projects and project teams to implement new and existing technologies, coordinate workflows, track outstanding deliverables, and generally help us stay on top of our service commitments. You’ll also get to flex your project management and problem-solving skills on business activities, such as training, firm strategic planning, and continuous improvement projects.

This role involves supporting and reporting to the Director of Finance + Operations. You will be a member of the Business Operations and Leadership Team, which will require you to provide updates and strategic goals for your team and report back on any updates or upcoming changes. You will manage the Tech Roadmap team, which is responsible for auditing all current technology within the firm and strategically planning technology improvements and projects.

About You

Training and other support will be provided to get your skills up to speed with our internal practices, but these are generally the traits you will embody naturally:

• Confident: You communicate confidently and candidly. You are comfortable asking for what you need, suggesting better ways of doing things, and holding people accountable to following processes and delivering results.
• High Performing: You are disciplined and take responsibility for your outcomes. You like to have everything under control, so you’re proactively “one step ahead” and take ownership of moving things forward as much as you possibly can. You’ve got an eye for continuous improvement, and the drive to plan and execute it.
• Supportive: You enjoy taking care of others by providing excellent service. You like to empower other people’s performance by building systems, documenting processes, and proactively anticipating their needs. Your empathy helps you think critically about the client and colleague experience.
• Curious: You’re eager to learn and get excited about figuring out new things. You seek out your own learning opportunities and take time to understand the bigger picture of whatever it is you’re working on.
• Detail-Oriented: You’re a details person, and can proofread like a pro. You have an eye for design and take pride in making things look nice, while also knowing when to prioritize “function over fashion”. You thrive on precision and administrative excellence.
• Flexible: You’re good at dealing with change and can gracefully “roll with the punches” when things get a bit messy. You handle stress well, assume positive intentions in others, and step up to the plate when your colleagues need a helping hand.
• Tech-Obsessed: You get a thrill out of working smarter instead of harder. You like to master your tech tools (while patiently helping others do the same) and are excited about the potential of automation in the workplace. You’re always on the hunt for technology that makes your life easier.

Experience

Ideally, you have at least 1+ year of experience leading and managing direct reports. Previous experience with technology troubleshooting and implementation or office management is an asset. Experience working in the legal industry is a plus.

A reasonable estimate of the salary range for this role is CAD$80,000.00 – $100,000.00 at the time of this posting. Within the range, individual pay is determined by factors such as market rates, job-related skills, relevant experience, and education and/or training.

Please note that the range reflects the base pay only and does not include our competitive bonus program, 100% employer-paid benefits, and various other perks offered by the firm.

General Duties

While our firm is constantly evolving (and flexibility is key), as of right now the duties of this role generally include:

Information Services

• Manage and oversee technology infrastructure across two locations
• Ensure all hardware, networks, and programs are running smoothly
• Lead a team of two internal support staff (Reception & IT and Office Assistant)
• Oversee Managed Service provider and daily functions
• Ensure compliance with security standards are met
• Maintain and update all information systems
• Offer support and guidance to internal helpdesk support
• Oversee and manage all on-site hardware troubleshooting, set up, and maintenance
• Provide administrator support to multiple platforms and accounts
• Manage and coordinate system repairs, updates, registers, accounts, and subscriptions
• Implement new technologies and manage implementation program
• Stay up to date with new IT developments in the industry
• Ensure business continuity with security of data, backup systems, and system and program audits
• Manage and oversee annual Operations budget and ensure cost effectiveness
• Manage and coordinate various projects and teams, including after-hours projects and meetings
• Plan, organize, control, and evaluate IT operations
• Design, develop, implement, and coordinate systems, policies, and procedures
• Identify problematic areas and implement strategic solutions
• Preserve assets and control structures

Facilities Management

• Liaise with the landlord and property managers for multiple locations
• Manage occupational health and safety
• Manage and maintain vendor relationships
• Manage and oversee two office locations
• Assume responsibility for ongoing minor office repairs and oversee any larger projects
• Manage, oversee, and coordinate office relocations, moves, and coordinate any renovations, refurbishments, and office updates
• Manage all equipment and supplies
• Oversee and coordinate all furniture and supply orders
• Create and implement office plans including, desk allocation, changes to layout, and implementation of new policies and procedures
• Oversee and manage subtenants
• Handle insurance plans and service contracts
• Manage and coordinate various projects and teams, including after-hours projects and meetings
• Manage operations budgets
• Named emergency on-site contact for Vancouver and Victoria offices

Other

• Provide regular updates to the firm on upcoming projects or changes
• Attend bi-weekly leadership meetings and provide regular updates on all IT and Facility matters
• Provide guidance and expertise when necessary on other projects or teams
• Plan, design, develop, and maintain training materials
• Provide training in the use of software applications and office safety protocols
• Plan and adapt training to the specific needs of members of the firm
• Provide full coverage for team vacations and absence

HOW TO APPLY

Please send a resume and a brief statement describing why this particular role speaks to you to Emma Clark emma@millertiterle.com.