Office + IT Assistant – Fixed-Term

ABOUT THE ROLE

The Office + IT Assistant is a hybrid role responsible for office functions and assisting the Facilities + IT Manager with tasks with accuracy and efficiency.

As the Office + IT Assistant at Miller Titerle + Company, you will help your team plan and implement new and existing technologies by coordinating workflows, tracking outstanding deliverables and documents, and helping us stay on top of our service commitments. You’ll also flex your creativity and problem-solving skills on business activities, such as training, business development initiatives, firm strategic planning, and continuous improvement projects.

This role will involve supporting the IT + Facilities Manager. While the firm is generally supportive of hybrid remote work, some in-office needs come up from time to time that will require you to attend the office outside of your hybrid schedule.

ABOUT YOU

The firm will provide training and other support to get your skills up to speed, but these are the traits you will generally embody naturally:

Confident: You communicate confidently and candidly. You are comfortable asking for what you need, suggesting better ways of doing things and holding people accountable for following processes and delivering results.

High-Performing: You are disciplined and take responsibility for your outcomes. You like to have everything under control, so you proactively stay one step ahead and take ownership of moving things forward as much as you possibly can.

Supportive: You enjoy taking care of others by providing excellent service. You empower other people’s performance by building systems, documenting processes, and proactively anticipating their needs. Your empathy helps you think critically about the client and colleague experience.

Curious: You’re eager to learn and excited about figuring out new things. You seek learning opportunities and take the time to understand the bigger picture of whatever you’re working on.

Detail-Oriented: You’re a details person and can proofread like a pro. You have an eye for design and take pride in making things look polished while knowing when to prioritize function over aesthetics. You thrive on precision and administrative excellence.

Flexible: You’re skilled at dealing with change and can gracefully roll with the punches when things get messy. You handle stress well, assume positive intentions in others, and step up to the plate when your colleagues need a helping hand.

Tech-Obsessed: You get a thrill out of working smarter instead of harder. You enjoy mastering your tech tools (while patiently helping others do the same) and are excited about the potential of automation in the workplace. You’re always on the hunt for technology that makes life easier.

Problem Solver: You love challenges and are eager to jump in to resolve any issues that come your way. Combining your skills and critical thinking, you are able to rectify and defuse the situation, keeping those affected informed along the way.

EDUCATION + EXPERIENCE

Ideally, you have 1+ years of experience in IT helpdesk support, technology troubleshooting, and implementation. Previous office administration experience is also an asset.

A reasonable estimate of the salary range for this role is CAD $68,000.00 – $75,000.00 at the time of this posting. Within this range, individual pay is determined by market rates, job-related skills, relevant experience, and education and/or training.

Please note that the range reflects base pay only and does not include our competitive bonus program, 100% employer-paid benefits, and various other perks the firm offers.

GENERAL DUTIES

While our firm is constantly evolving (and flexibility is key), as of right now the duties of this role generally include:

Information Services Support

• Assist the IT + Facilities Manager with maintaining and updating all information systems
• Offer day-to-day helpdesk support to all MT+Co. employees
• Assist with all on-site hardware troubleshooting, setup up, and maintenance
• Maintain and update current policies and procedures with oversight from the IT + Facilities Manager
• Manage and maintain boardroom technologies and offer training and assistance when required
• Provide secondary administrator support to multiple platforms
• Assist in the coordination of system repairs and updates
• Organize and maintain current software registers
• Assist with managing account information for multiple accounts and subscriptions
• Actively participate in various IT projects

Office Assistant

• Liaise with landlord and property managers regarding facility needs and updates
• Coordinate and organize regular safety inspections in conjunction with the JHSC
• Coordinate and maintain the JHSC running agenda and minutes
• Order and maintain first aid supplies
• Maintain vendor relationships
• Create and present detailed plans with the assistance of the IT + Facilities Manager
• Maintain and organize storage spaces
• Liaise with subtenants and provide support where necessary
• Organize and maintain current recycling standards
• Order, stock, and maintain sufficient inventory of supplies (IT, stationery, and kitchen)
• Maintain all hot desks and assist staff with locating the appropriate desk and technology setup

Training + Development

• Set up accounts and equipment required for new starters
• Train new employees on current systems and processes
• Assist lawyers and non-lawyer staff to identify and implement best practices
• Plan, design, develop, and maintain training materials
• Provide training in the use of software applications.
• Plan and adapt training to the specific needs of members of the firm

HOW TO APPLY

Please send your resume and a brief statement describing why this particular role speaks to you to Jessica Howcroft at jhowcroft@millertiterle.com