Gimbal management consultants’ article about our law firm, our ideas, the importance of client perceived value and six sigma practices in “What if Your Clients Could Determine the Bill? Legal Innovation in Action.”
On the topic of our client value guarantee author David Skinner notes:
Miller Titerle’s focus on measuring success from the only perspective that matters—that of the client—is refreshing…They recognize that feedback provides valuable intelligence that must be actively solicited. Assuming the firm acts on what it hears from dissatisfied clients, the news will get around quickly. Law is a referral business. If they follow through, Miller Titerle will see a rise in repeat and new business. A firm that fails to engage its clients in a meaningful dialogue about its performance loses precious opportunities.
Read more about innovation in law here.